Drop Off /Pick Up Service: 

Tables and Chairs must be folded and stacked in the same location as delivered.

Dishes and Linens must be placed in the same crates/rack or bags as delivered the equipment is unavailable for pick up on the agreed time and date and additional charge will made or otherwise agreed by management. 

Delivery Service: 

Rates are based on first floor delivery to your door or backyard. Any additional floor case extra charge. 

Customers are responsible to ensure that the delivery premises are available between the Company business days and hours or otherwise agreed on contract. 

Damaged/Replacement Charges:

Replacement cost will be accessed on any equipment due to lost, theft, abused or any damage to the rental merchandise by the customer.

Repair cost will be adjusted after the equipment has been repaired or replaced. Security deposit will be refunded after the equipment has been returned and counted by our staff.

To ensure the smooth operation of our schedule and fairness to all clients, we require a minimum of 72 hours (3 days) notice for any cancellations or rescheduling requests.

• Cancellations or changes made at least 72 hours in advance will be accepted without penalty.
• Cancellations made within 72 hours of the scheduled appointment/event will be considered a late cancellation and will be non-refundable.
• No-shows will also be charged in full.

We value mutual respect and professionalism in all our business relationships. Repeated last-minute cancellations or failure to follow this policy disrupts our workflow and impacts our ability to serve others effectively.

CANCELATIONS : Cancelations or changes made at least 72 hours in advance will be accepted without penalty.
Cancellations made within 72 hours of the scheduled appointment/event will be considered a late cancellation and will be non-refundable.
We value mutual respect and professionalism in all our business relationships. Failure to follow this policy disrupts our workflow and impacts our ability to serve others effectively.
We take our time and commitments seriously. If this policy is not respected, we will no longer work with you going forward — no exceptions.
This policy is final and non-negotiable.

As such, we reserve the right to discontinue our services if this policy is not respected. Continued partnership depends on timely communication and mutual accountability.
We appreciate your understanding and cooperation.