POLICIES/TERMS

Drop Off /Pick Up Service: 

Tables and Chairs must be folded and stacked in the same location as delivered.

Dishes and Linens must be placed in the same crates/rack or bags as delivered the equipment is unavailable for pick up on the agreed time and date and additional charge will made or otherwise agreed by management. 

Delivery Service: 

Rates are based on first floor delivery to your door or backyard. Any additional floor case extra charge. 

Customers are responsible to ensure that the delivery premises are available between the Company business days and hours or otherwise agreed on contract. 

Damaged/Replacement Charges:

Replacement cost will be accessed on any equipment due to lost, theft, abused or any damage to the rental merchandise by the customer.

Repair cost will be adjusted after the equipment has been repaired or replaced. Security deposit will be refunded after the equipment has been returned and counted by our staff.

Drop-Off and Pick-Up Grace Period Policy (35–50 Minute Arrival Window)

To ensure smooth logistics and flexibility in daily operations, all drivers are provided a 35–50 minute grace window to arrive at the scheduled delivery or pickup location.

⏱️ Grace Window Overview

  • Drivers are allowed to arrive within a 35–50 minute window from the scheduled time to account for traffic, loading delays, or routing adjustments.
  • This window applies to both drop-off and pick-up appointments.

📍 Example

  • If a delivery is scheduled for 2:00 PM, the acceptable arrival time is between 2:10 PM and 3:00 PM.

Last-Minute Order & Delivery Policy

We understand that sometimes events come together at the last minute! However, to ensure the best service and availability, the following policies apply to all last-minute orders:

📅 Definition of Last-Minute Orders:
Any rental order placed 3 days or less prior to the event date is considered a last-minute order.

💰 Additional Fees May Apply:

  • Rush Order Fee: A surcharge may be added for expedited processing and preparation.
  • Delivery & Pickup Fees:
    • All last-minute orders will incur delivery and pickup fees, even for local events.
    • No free local delivery is available for last-minute orders.
    • Fees vary depending on location, timing, and rental items.

📞 Availability & Confirmation:
All last-minute orders are subject to availability and must be confirmed by our team. We encourage you to call us directly for urgent requests.

We recommend placing your order as early as possible to avoid additional charges and ensure item availability.

Cancelation Policy

To ensure the smooth operation of our schedule and fairness to all clients, we require a minimum of 72 hours (3 days) notice for any cancellations or rescheduling requests.

  • Cancellations or changes made at least 72 hours in advance will be accepted without penalty.
  • Cancellations made within 72 hours of the scheduled appointment/event will be considered a late cancellation and will be non-refundable.
  • No-shows will also be charged in full.

We value mutual respect and professionalism in all our business relationships. Repeated last-minute cancellations or failure to follow this policy disrupts our workflow and impacts our ability to serve others effectively.

CANCELATIONS : Cancelations or changes made at least 72 hours in advance will be accepted without penalty.
Cancellations made within 72 hours of the scheduled appointment/event will be considered a late cancellation and will be non-refundable.
We value mutual respect and professionalism in all our business relationships. Failure to follow this policy disrupts our workflow and impacts our ability to serve others effectively.
We take our time and commitments seriously. If this policy is not respected, we will no longer work with you going forward — no exceptions.
This policy is final and non-negotiable.

As such, we reserve the right to discontinue our services if this policy is not respected. Continued partnership depends on timely communication and mutual accountability.
We appreciate your understanding and cooperation.

MINIMUM ORDER:
  • Manhattan             $200     
  • Staten Island         $250
  • Brooklyn                 $120
  • Queens                     $75
  • Nassau County    $50
  • Suffolk County     $200
  • New Jersey            $250
  • (Tolls and Fees are not  included)
Rates:
  • Delivery/Pickup Fee (one time charge) $30
  • Setup/Breakdown 40% of the total order cost  for tables and chairs .
  • Delivery to the 2nd floor or higher without elevator access will include an additional charge of 30% of the total rental price.
  • Late Night Delivery or Pickup fee after 8pm every additional Hour $50
  • Throne Chairs Deposit $100 (Copy of New York ID)
  • Congestion Fees $30
Do you have Questions?

CALL or TEXT US  +1 516 421 5824

Email: [email protected]